Refund Policy · Swiftexa

This policy covers payments made to Sihrsalt Digital Solutions Private Limited for Swiftexa services.

Setup fees

Before work starts: if you cancel before your kick-off call, we refund your advance in full.
After work starts: the advance is non-refundable, because it covers time already reserved and spent on your setup.
If we cannot deliver: if we are unable to complete your setup for reasons within our control, we refund the advance in full.

Monthly care

You can cancel care at any time with 30 days' written notice (email or WhatsApp).
Care fees already paid for the current month are not refunded.
Under the 8-hour promise, a qualifying shortfall is settled by waiving the next month's care fee, not by a cash refund.

Third-party charges

Payments you make to Anthropic (Claude), Meta or WhatsApp Business API providers, or other software vendors, are governed by their own refund policies.

How refunds are paid

Approved refunds are processed within 7 working days to the original payment method. Your bank may take a further 5–7 working days to show the credit.

Duplicate or wrong payments

If you paid twice or paid the wrong amount, contact us with the payment reference. We refund the excess within 7 working days after confirming receipt.

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